Shipping & Returns
1. Shipping Information: Micheli Jewellery is delighted to offer shipping services for our exquisite pieces to customers within Australia. We currently ship exclusively through Australia Post, ensuring reliable and secure delivery for your precious purchases. As part of our commitment to your satisfaction, we provide a tracking number for each order, allowing you to monitor the status of your shipment.
2. Shipping Destinations: We currently offer shipping services to addresses within Australia. For special circumstances, we may provide international shipping with the most suitable shipping partners. Please contact us for more information in regards to international shipping
3. Processing Time: Once an order is placed and payment is successfully processed, our team at Micheli Jewellery will work diligently to prepare your items for shipment. Please allow up to 24 hours for order processing before your package is dispatched.
4. Shipping Timeframes: The estimated shipping timeframes are provided by Australia Post and may vary based on the destination and any unforeseen circumstances.
5. Shipping Charges: Shipping charges are calculated based on the total order value and will be displayed at the checkout before you finalize your purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.
6. Tracking Your Order: Once your order has been shipped, you will receive a notification containing your tracking number and instructions on how to track your package. This tracking information allows you to follow the journey of your items until they reach your doorstep.
7. Order Changes and Modifications: Please ensure that all shipping information is accurate before finalizing your order. Once an order has been placed and confirmed, changes to shipping addresses or other order details cannot be guaranteed. If you need to make modifications, please contact our customer service team as soon as possible, and we will do our best to assist you.
8. Order Tracking Assistance: If you experience any issues or have questions regarding the tracking of your order, please feel free to contact our customer service team at marketing@michelijewellery.com.au. We are here to assist you and provide you with updates on the status of your shipment.
9. Shipping Delays and Exceptions: While we strive to ensure timely delivery, there may be rare occasions when factors beyond our control, such as weather conditions, public holidays, or unforeseen logistical challenges, could lead to shipping delays. We appreciate your understanding in such situations and will make every effort to keep you informed about any delays affecting your order.
10. Lost or Damaged Shipments: In the unfortunate event that your package is lost or arrives damaged, please contact our customer service team at info@michelijewellery.com.au as soon as possible. We will work closely with you and Australia Post to resolve the issue and ensure your satisfaction.
By placing an order with Micheli Jewellery, you agree to abide by the terms outlined in this Shipping Policy. We are dedicated to providing you with a smooth and enjoyable shopping experience, and we appreciate your trust in us to deliver your cherished jewellery pieces safely to your doorstep.
Should you have any further questions or concerns about our shipping policies, please do not hesitate to reach out to us.